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Shipping FAQ

Q: Are all your instruments affected by new tariffs?
No, only our monochords are currently impacted. Kalimbas, Koshi & Zaphir Chimes, and Zenko Elementals are not affected—for now, they ship as usual.

Q: Why is there a surcharge at checkout for monochords?
Rather than raising prices across the board, we’ve chosen to add a tariff-related surcharge at checkout—this helps us cover only the necessary costs while absorbing what we can as a small business.

Q: Can I avoid the full surcharge?
Yes! If you're flexible on timing, choose Standard Delivery (2–3 weeks) and we’ll ship from our next warehouse order, which helps reduce tariff and shipping fees.

Q: What if I need my monochord fast?
We can ship directly from Germany with Express Delivery (1–2 weeks). In that case, the full surcharge applies to cover direct costs.

Q: Will other instruments be affected later?
Possibly. We’ll keep you informed if tariffs expand. For now, our current stock of non-monochord instruments is unaffected—but restocks might be subject to changes.

Q: What about the Hokema Kalimbas?
We currently have a 3–4 month supply of Hokema Kalimbas and will maintain current pricing during that time. Once restocking is needed, pricing may be adjusted depending on the tariff situation and euro/dollar exchange rate.

Shipping locations

Do you ship to Canada?

Yes, we ship to Canada with UPS Worldwide Saver only with 1 – 3 business day shipping and in accordance with current shipping rates provided by UPS.

Do you ship to Mexico?

Yes, we ship to Mexico with UPS Worldwide Saver only with 1 – 3 business day shipping and in accordance with current shipping rates provided by UPS.

From where do you ship the items?

Items are shipped from our warehouse in California. Some monochords, Spacedrums and all feeltone furniture (that is custom made) are drop shipped from Germany.

Pricing and shipping cost

Is your pricing in US dollars?

Yes - all our pricing is in USD.

Is the shipping included in the price?

All Hokema Kalimbas, Koshi, and Zaphir chimes and Zenko drums are shipped free of charge. Feeltone monochords and Metal Sounds Spacedrums are shipped in accordance with the current shipping rates provided by the carrier

Shipping time

How fast do you ship the items?

We need one (1) business day to prepare your order. We restock frequently and will let you know immediately if the item you ordered is not in stock. We offer free shipping (2 – 5 business days) on all of our Hokema Kalimbas, Koshi & Zaphir chimes, and Zenko drums. Feeltone monochords and Metal Sounds Spacedrums are shipped within 2 – 5 business days in accordance with the current shipping rates provided by the carrier.

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